Governance
Our Policies
We work with people in the hardest moments of their lives. Trust begins with transparency — every policy that governs how we work is here, in full, in plain language.
All registrations can be independently verified through the official UK bodies that issued them.
CIC Registration
Lotus Justice & Support Centre CIC
Company No. 17184809 · Companies House
Data Protection (ICO)
Registered Controller
Number: ZC144429 · Tier 1
CPD Accreditation
The CPD Certification Service
Member No. 22832
IDVA & CEO
Otilia Mutu
www.otiliamutu.com
Safeguarding & Confidentiality
People Protection
How we protect children, vulnerable adults and the information you share with us.
v1.0 · May 2026Safeguarding Policy
How we protect children and vulnerable adults, who we report to, what we do when there is a risk.
Full policy available on request
Client Confidentiality
What you share with us stays with us. The limits of that confidentiality.
Full policy available on request
Code of Conduct
Standards of behaviour for anyone representing Lotus.
Full policy available on request
Trauma-Informed Practice
The six principles we follow in every interaction with a survivor.
Full policy available on request
Survivor Voice
How we involve survivors in organisational decisions. Paid advisory group.
Full policy available on request
Bullying & Harassment
Zero tolerance. How to report, what we promise to do, protection from retaliation.
Full policy available on request
Data Protection & GDPR
Data & Technology
How we manage your data in accordance with UK GDPR and PECR. We are registered with the ICO (ZC144429).
v1.1 · August 2026Cookie Policy
What cookies and local storage we use. Spoiler: very few, no tracking.
Full policy available on request
Data Retention & Deletion
How long we keep each category of data and how we securely destroy it.
Full policy available on request
Information Sharing
When and how we share data with police, social services, MARAC, NHS. Consent first.
Full policy available on request
Your Rights & Data Request
How to view, correct or delete the data we hold about you. Free, within one month.
Full policy available on request
Data Security Breaches
What we do if data is lost or exposed. We report to the ICO within 72 hours.
Full policy available on request
Equality, Diversity & Ethics
Equality & Standards
How we apply the Equality Act 2010 and how you can safely raise concerns.
v1.0 · May 2026Equality, Diversity & Inclusion
Equal access for all, regardless of background, gender, immigration status or disability.
Full policy available on request
Whistleblowing
How you can safely raise concerns, in accordance with PIDA 1998. No retaliation.
Full policy available on request
Accessibility Statement
How we make the site accessible to everyone. WCAG 2.1 AA standards.
Full policy available on request
By and For Declaration
Why we are 'led by Romanian women, for Romanian women' and how we hold ourselves accountable.
Full policy available on request
Complaints, Feedback & Terms
Your Relationship With Us
How to raise a concern, how to give feedback, and the terms you accept when using the site.
LiveComplaints Procedure
How to make a complaint, what we promise to do and how quickly we will respond.
Full policy available on request
Feedback
Give us anonymous or named feedback. It helps us improve.
Full policy available on request
Policies for those who work with us
Volunteers & Partners
For volunteers, partner professionals and partner organisations.
LiveVolunteer Policies
The complete set of policies for volunteers: confidentiality, safeguarding, expenses, supervision.
Full policy available on request
Volunteer Induction
The mandatory induction programme before starting activity.
Full policy available on request
Practical Guide for Volunteers
How day-to-day work functions, how to escalate, how to look after yourself.
Full policy available on request
Lone Working Safety
How we keep staff and volunteers safe when working alone or with high-risk cases.
Full policy available on request
How we are run and how we manage money
Governance & Transparency
For directors, funders, authorities and anyone who wants to verify we are a serious organisation.
v1.0 · May 2026Risk Management
How we identify, assess and manage risks as a Community Interest Company.
Full policy available on request
Conflict of Interest
How directors and staff declare and manage conflicts. Companies Act 2006 s.175–177.
Full policy available on request
Financial Controls & Reserves
Two-signature authorisation, monthly reconciliation, 3–6 month reserves. CC8 + CC19.
Full policy available on request
Directors' Code of Conduct
The higher standards expected of every director. Statutory duties applied to Lotus.
Full policy available on request
Donations & Fundraising
How we raise and use money honestly and how we protect donors. Code of Fundraising Practice.
Full policy available on request
Health, safety, consent & public presence
Operational & Communications
Operational policies for spaces, events, materials and our online presence.
v1.0 · May 2026Health & Safety
Health and Safety at Work Act 1974 applied to the reality of a small CIC.
Full policy available on request
Anti-Slavery & Trafficking
How we identify and support victims of modern slavery. Modern Slavery Act 2015.
Full policy available on request
Photo & Story Consent
How we handle consent for images and stories of survivors, children and staff.
Full policy available on request
Social Media Policy
Who can post, what we never post, how we respond to DMs and trolling.
Full policy available on request
Public records & accreditations
Registrations
All of these can be independently verified through the official UK bodies that issued them.
Something missing?
Suggest a policy we should publish. We want to be completely transparent. If you think a policy is missing or needs updating, let us know.
Contact us